Refund Policy
We want you to feel confident joining a The Ace Connect event or membership. This policy explains what you can expect if your plans change.
Event tickets
Single-event tickets are $19.95. You may request a full refund if you cancel at least 48 hours before the event starts. Cancellations made within 48 hours of the event are not eligible for a refund, but you may contact us if extenuating circumstances apply.
Technical issues during an event
If a verified technical problem on our side — such as a platform outage or video-room failure — prevents you from participating, contact us within 48 hours. We review each incident and decide based on how much of the event was affected: missed the entire event or most rounds due to our failure → full refund; missed a meaningful portion but some rounds worked → 50% partial refund; minor glitches that did not block participation → credit toward a future event. Issues caused on the user's side, such as personal Wi-Fi or device problems, are not eligible for a refund.
Under-filled events
Each event needs a minimum of 6 attendees to run. If ticket sales fall below that threshold before the start time, the matchmaker cancels the event and every ticket-holder receives an automatic full refund to the original payment method. If attendance is above 6 but below the 16-person capacity, the event still runs — we simply shorten the round schedule to match who's there, so you'll always get real 1-on-1 dates.
Monthly and yearly memberships
Memberships are $39.95 per month or $359.40 per year (a 25% discount). You may request a full refund within 7 days of starting your monthly or yearly membership. After that 7-day window, membership fees are final. You may still cancel anytime from your dashboard; cancellation stops future billing and your membership benefits continue until the end of your current billing period.
No-show policy
If you RSVP to an event and do not attend, your ticket is considered used and is not refundable. Memberships remain active and continue billing on schedule unless cancelled.
How refunds are processed
Approved refunds are returned to the original payment method. Processing times depend on your bank or card issuer, typically 5–10 business days.
Request a refund
Email us with your account email and the event or membership in question. We review every request and aim to respond within two business days.
Email hello@theaceconnect.comLast updated: September 2026.